Privacy Policy
Last updated: 17 September 2026
Balance Grooming Studio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how Balance Grooming Studio collects, uses, stores and protects personal information when you visit or use https://balancegrooming.ie/, contact us, submit a form or book an appointment.
We process personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
1. Who we are
Balance Grooming Studio
2 Farranshone Terrace
Farranshone Road
Limerick
V94 K38K
Ireland
Website: https://balancegrooming.ie/
Telephone: +353 83 329 3513
Email: kelliegriffin1234@hotmail.com
For data protection purposes, Balance Grooming Studio is the data controller for the personal information described in this Privacy Policy.
2. What personal data we collect
Depending on how you interact with our website and business, we may collect:
- Your name
- Email address
- Telephone number
- Information you provide when making an enquiry
- Information provided through our online contact or booking forms
- Information relating to your pet where you choose to provide it for the purpose of providing our grooming services
- Appointment and booking information
- Information contained in messages or correspondence you send to us
- Technical information about your visit to our website
- Information relating to your use of cookies and similar technologies
Please do not provide sensitive personal information through our website unless it is necessary for your enquiry or appointment.
3. How we collect your information
We may collect personal information when you:
- Contact us by email or telephone
- Submit a contact or enquiry form
- Submit a booking form
- Make or manage an appointment
- Visit or use our website
- Give us information directly in connection with our services
4. How we use your personal information
We may use your personal information to:
- Respond to enquiries
- Arrange and manage grooming appointments
- Provide our cat and dog grooming services
- Communicate with you about your appointment
- Keep appropriate business records
- Respond to customer service requests
- Maintain and improve our website
- Understand how visitors use our website
- Protect the security of our website and systems
- Comply with legal and regulatory obligations
We will only use your personal information for purposes that are compatible with the purpose for which it was collected or where otherwise permitted by law.
5. Legal basis for processing
Depending on the circumstances, we may process your personal data under one or more of the following legal bases:
Contract or steps prior to entering into a contract
We may process information that is necessary to arrange and provide grooming services or manage an appointment you have requested.
Legitimate interests
We may process certain information where this is necessary for our legitimate business interests, such as managing enquiries, maintaining business records, preventing misuse of our website and maintaining website security, provided those interests do not override your rights and freedoms.
Consent
Where consent is required, such as for certain analytics cookies or other non-essential tracking technologies, we will ask for your consent before carrying out that processing.
You may withdraw consent at any time where processing is based on consent.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
6. Contact and booking forms
Our website uses Gravity Forms to provide online forms.
When you submit information through one of our forms, the information you provide may include your name, email address, telephone number, appointment information and any other information you choose to include.
We use this information to respond to your enquiry, arrange appointments and provide our services.
Gravity Forms is a self-hosted WordPress form system. Form entries submitted through the website are stored in our WordPress website database unless we have configured a particular form or integration to send information elsewhere.
We may also receive form information by email where email notifications have been configured for the relevant form.
We do not sell personal information submitted through our forms.
7. Information about your pet
If you provide information about your cat or dog when making an enquiry or appointment, we may use that information to help us understand your pet's grooming requirements and provide the requested service.
We only request information that is relevant to providing our services.
8. Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
- Pages visited
- Approximate geographic information
- Device and browser information
- How visitors arrived at our website
- Interactions with the website
- Other technical and usage information
Google Analytics uses cookies and similar technologies for analytics purposes.
Where consent is required for analytics cookies or tracking technologies, we will seek your consent before activating them. You can change or withdraw your cookie preferences using the cookie consent controls provided on our website.
Google may process information in accordance with its own privacy policies and contractual arrangements with customers.
More information about Google's privacy practices is available in Google's privacy documentation.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies may be strictly necessary for the website to function. Other cookies, including analytics cookies, may require your consent.
We use cookies for purposes such as:
- Essential website functionality
- Security
- Remembering certain website preferences
- Website analytics, where you have provided the required consent
You can manage your cookie preferences through the cookie controls provided on our website.
You can also control cookies through your browser settings.
Because cookies and tracking technologies may change as our website develops, we may update our Cookie Policy from time to time.
10. Who we share your information with
We may share personal information with service providers where this is necessary to operate our website or provide our services.
Depending on the services currently used by Balance Grooming Studio, these may include:
- Website hosting and technical service providers
- Google, in connection with Google Analytics
- Email service providers
- Booking or appointment systems
- WordPress website services and plugins
- Professional advisers where necessary
- Government, regulatory or law-enforcement bodies where required by law
We do not sell your personal information.
We only disclose personal information where there is an appropriate legal basis for doing so.
11. International data transfers
Some service providers we use may process personal data outside Ireland or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law, including using an applicable adequacy decision or appropriate safeguards where required.
12. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage appointments, maintain appropriate business records and comply with legal obligations.
The precise retention period may depend on the type of information and the purpose for which it was collected.
For information submitted through Gravity Forms, entries may be retained in our WordPress database for as long as reasonably necessary for the relevant business purpose, unless a shorter or longer period is required by law.
We will periodically review stored personal information and delete or anonymise information that is no longer required, where appropriate.
13. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.
However, no transmission of information over the internet or storage system can be guaranteed to be completely secure.
14. Your data protection rights
Under applicable data protection law, you may have rights including:
- The right to access your personal data
- The right to have inaccurate personal data corrected
- The right to request erasure of your personal data in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
You also have the right to lodge a complaint with the Data Protection Commission if you believe that your personal data has been processed unlawfully.
More information about your rights is available from the Irish Data Protection Commission.
15. How to exercise your rights
If you would like to exercise a data protection right or have a question about how we process your personal information, please contact us:
Balance Grooming Studio
2 Farranshone Terrace
Farranshone Road
Limerick
V94 K38K
Ireland
Email: kelliegriffin1234@hotmail.com
We may need to verify your identity before responding to certain requests.
16. Third-party websites
Our website may contain links to third-party websites or services.
Those websites operate independently from Balance Grooming Studio and may have their own privacy and cookie policies.
We are not responsible for the privacy practices of third-party websites.
17. Children's privacy
Our website and services are intended for general use and are not directed specifically at children.
We do not knowingly collect personal information from children through our website for purposes unrelated to providing our services.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
19. Contact
If you have any questions about this Privacy Policy or how Balance Grooming Studio handles personal information, please contact us:
Balance Grooming Studio
2 Farranshone Terrace
Farranshone Road
Limerick
V94 K38K
Ireland
Email: kelliegriffin1234@hotmail.com
Telephone: +353 83 329 3513